Introduction
This Privacy Policy explains how Airevonix ("Airevonix", "we", "us") collects, uses and protects personal data when you visit airevonix.com (the "Website") or contact us. [Review: insert the legal name and constitution of the business operating as Airevonix, e.g. sole proprietorship, LLP or private limited company]
Scope. This policy covers the marketing Website and enquiries made to us through it or through the contact details shown on it. It does not automatically cover our separate applications at app.airevonix.com (WhatsApp AI Platform) and portal.airevonix.com (AI Calling Platform). Use of those applications is governed by the terms, privacy notices and agreements that apply to them. [Review: confirm whether each application has its own privacy policy and terms, and link them here]
We aim to handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the rules under it, and the Digital Personal Data Protection Act, 2023 and the rules made under it, as they apply to us. Where you are located outside India, other laws may also apply to you.
Information we collect
Depending on how you interact with us, we may collect:
- Information you give us: your name, business name, phone number, email address, industry, the service you are interested in, the content of your message, and your confirmation that you have read this policy.
- Communications: messages, call details and emails you exchange with us, including on WhatsApp or by phone.
- Technical information: when you visit the Website, our hosting server may automatically record standard log data such as your IP address, browser type, device information, pages requested, referring page and date and time of the request.
We do not ask for sensitive information such as financial account details, health records or government identifiers through the Website. Please do not include such information in your enquiry.
Website enquiry forms
When you submit the enquiry form, the details you enter are sent to our server and delivered to our business email inbox so that we can respond. The form uses spam-protection measures, such as a hidden field and a short-term record of submission counts linked to a hashed (not readable) version of your IP address, to limit abuse. A random submission reference is also kept for up to 24 hours so that the same enquiry is not sent twice if the button is pressed more than once.
Continuing on WhatsApp. After your enquiry is received, WhatsApp opens with a draft message containing the details you entered in the form (name, business, industry, selected AI solution, email address and business requirement), which you can edit or delete before sending. Nothing is sent unless you choose to send it, and once sent, the message is handled through WhatsApp under its own terms and privacy policy.
We use form submissions to respond to your enquiry, understand your requirements, arrange a demonstration and, if you ask us to, prepare a proposal or quote. [Review: confirm where enquiries are stored after delivery, e.g. email inbox, CRM or spreadsheet, and who has access]
Contact information
If you contact us directly by email, phone or WhatsApp, we will use your contact details and the content of your communication to reply to you and to keep a record of our conversation with you.
Customer communications
If you become, or ask about becoming, a customer, we may use your contact details to communicate about demonstrations, proposals, onboarding, service updates, support and billing.
We will only send you promotional messages where permitted by law and, where required, with your consent. You can ask us to stop sending promotional messages at any time. [Review: confirm whether Airevonix sends any marketing messages, and through which channels]
AI-assisted processing
Airevonix provides AI-powered automation. On this Website, enquiries are not currently processed by AI systems; they are delivered by email to our team. [Review: confirm; update this sentence if enquiries are routed into an AI agent, CRM automation or lead-scoring tool]
Within our platforms, AI systems may be used to generate responses, qualify enquiries, summarise conversations or schedule follow-ups, as configured by the business using the platform. AI outputs can contain errors, and businesses using our platforms remain responsible for how they use them. [Review: describe the AI providers used, whether data is used for model training, and any human review]
Third-party services
We rely on third-party providers to operate our business, which may include:
- our website hosting provider [Review: insert name];
- our email provider (enquiries are currently delivered to a Google Gmail inbox) [Review: update to Microsoft 365 once enquiries are delivered to [email protected]];
- WhatsApp, when you choose to message us there;
- telecom and calling providers;
- a booking or scheduling tool, if we add one for demo appointments [Review: insert name once chosen].
These providers process data under their own terms and privacy policies. Some may store or process data outside India. [Review: confirm the providers used and any cross-border transfers]
The Website links to external sites, including WhatsApp and our separate applications. We are not responsible for the privacy practices of sites we do not operate.
Data retention
We keep personal data only for as long as it is needed for the purposes described in this policy, including responding to your enquiry, maintaining business records, and meeting legal, tax or accounting obligations, after which we delete or anonymise it. [Review: set retention periods for enquiries, customer records and server logs; no periods have been defined yet]
Data security
We use reasonable technical and organisational measures to protect personal data, including encrypted (HTTPS) connections to the Website, server-side validation of form submissions and restricted access to enquiry records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If a personal data breach occurs, we will take steps to address it and will notify affected individuals and authorities where required by law.
Data sharing
We do not sell your personal data. We share it only:
- with service providers that help us operate our business, as described above;
- where required by law, regulation, legal process or a lawful request from a government authority;
- to protect our rights, our customers or others, for example to prevent fraud or abuse;
- in connection with a reorganisation, merger or transfer of our business, subject to appropriate safeguards.
Your rights
Subject to applicable law, you may have the right to:
- ask for a summary of the personal data we hold about you and how it is processed;
- ask us to correct, complete, update or erase your personal data;
- withdraw consent you have given, without affecting processing that took place before withdrawal;
- raise a grievance with us, and if it is not resolved, with the Data Protection Board of India;
- nominate another person to exercise your rights in the event of your death or incapacity.
If you are located outside India, you may have additional rights under your local law. To exercise any right, contact us using the details below. We may need to verify your identity before acting on a request. [Review: appoint and name a grievance contact and state the response timeframe required by applicable rules]
Contact us
For questions, requests or grievances about this policy or your personal data, contact:
Airevonix
Attn: Sandeep
E 309, Crystal Plaza, Andheri West, Mumbai 400053, India
Email: [email protected]
Phone / WhatsApp: +91 84220 04170
Grievance contact: [Review: insert name and designation]
Changes to this policy
We may update this policy from time to time, for example when we add new services, providers or analytics. The updated version will be posted on this page with a new "Last updated" date. Where changes are significant, we will take reasonable steps to let you know.