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Terms & Conditions

Effective date: [Review: insert date of publication]  |  Last updated: [Review: insert date]

Draft for review. These terms have not yet been finalised and must be reviewed by a qualified legal professional before publication. Items marked for review are unresolved.

Website usage

These Terms and Conditions ("Terms") govern your use of airevonix.com (the "Website"), operated by Airevonix. [Review: insert legal entity name, constitution and registered address, if different] By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

These Terms apply to the Website only. Use of our applications and paid services is governed by separate terms or agreements, described below.

Business information

Airevonix provides AI automation services for businesses, including AI calling agents, WhatsApp AI agents, lead qualification, follow-up and appointment automation, review and feedback automation, and custom workflows.

Contact: E 309, Crystal Plaza, Andheri West, Mumbai 400053, India. Email: [email protected]. Phone: +91 84220 04170. [Review: add GSTIN or registration details if applicable and required]

Service descriptions

Descriptions of our services on the Website are general information. They are not an offer, a guarantee of specific results, or a binding specification. What we deliver, and any results, depend on your requirements, your existing systems, third-party services and how the automation is used. The specific scope of any service is set out in a written proposal, order or agreement.

Product access

Access to the Airevonix WhatsApp AI Platform (app.airevonix.com) and AI Calling Platform (portal.airevonix.com) is provided to customers and authorised users only. Use of these applications is governed by the terms, policies and agreements applicable to them, which take precedence over these Terms for that use. [Review: link the applicable platform terms, if they exist]

You are responsible for keeping your login credentials confidential and for activity under your account.

Intellectual property

The Website, including its text, design, graphics, logo and the Airevonix name, is owned by or licensed to Airevonix and is protected by applicable intellectual property laws. You may view and print pages for your own reference. You may not copy, reproduce, modify or distribute Website content for commercial purposes without our prior written permission.

Acceptable use

You agree not to:

  • use the Website for any unlawful purpose or in breach of these Terms;
  • submit false, misleading or another person's information through our forms;
  • send spam, malware or automated submissions;
  • attempt to gain unauthorised access to, interfere with or disrupt the Website, our servers or our applications;
  • scrape or harvest data from the Website using automated means.

Customers using our platforms must also comply with the rules of the channels they use, including WhatsApp's business and commerce policies, telecom regulations on commercial communications, and applicable consent and data protection requirements.

Third-party services

Our services may depend on third-party platforms and providers, such as WhatsApp, telecom carriers, AI model providers, hosting providers and the customer's own software. Their availability, pricing, policies and performance are outside our control and may change. Any limitations arising from third-party services are not the responsibility of Airevonix except as expressly agreed in writing.

AI-generated outputs and limitations

Our services use artificial intelligence. AI-generated responses, qualifications, summaries and other outputs are produced automatically and may be inaccurate, incomplete or inappropriate in some situations. They should not be relied on as professional, medical, legal or financial advice.

Customers are responsible for reviewing how AI agents are configured, the information given to them, the messages they send on the customer's behalf, and for providing human oversight and escalation where appropriate. [Review: align with the AI terms in customer agreements]

Commercial agreements

Prices, payment terms, deliverables, timelines, service levels and cancellation terms for our services are set out in a written proposal, quote, order form or agreement between you and Airevonix. If there is a conflict between these Terms and such an agreement, the agreement prevails for the services it covers. See also our Refund & Cancellation Policy. [Review: confirm the standard customer agreement or order form used]

Liability

The Website is provided on an "as is" and "as available" basis. To the extent permitted by law, we do not warrant that the Website will be uninterrupted, error-free or free of harmful components, or that information on it is complete or current.

To the extent permitted by law, Airevonix will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or business opportunity, arising from your use of the Website. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. [Review: legal review required: liability caps and exclusions for paid services belong in the customer agreement]

Governing law

These Terms are governed by the laws of India. [Review: confirm governing law and the courts that will have jurisdiction, e.g. courts at Mumbai, Maharashtra]

Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Website after changes are posted means you accept the updated Terms.

Contact details

For questions about these Terms, contact:

Airevonix
Attn: Sandeep
E 309, Crystal Plaza, Andheri West, Mumbai 400053, India
Email: [email protected]
Phone / WhatsApp: +91 84220 04170