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Refund & Cancellation Policy

Effective date: [Review: insert date of publication]  |  Last updated: [Review: insert date]

Draft for review. This policy reflects Airevonix's indicated no-refund commercial position but has not been approved. Sandeep must confirm the items marked for review, and the policy should be checked by a qualified legal professional before publication.

Overview

This Refund & Cancellation Policy explains how fees paid to Airevonix for its services are treated. It applies together with any written proposal, quote, order form or agreement for your services ("Agreement"). If your Agreement says something different, your Agreement applies.

[Review: confirm whether Airevonix sells only to businesses, or also to individual consumers; this affects which legal protections apply]

Fees are generally non-refundable

Because our services involve customisation, configuration and set-up work that begins once an engagement is confirmed, and may involve costs we incur with third-party providers, fees paid to Airevonix are generally non-refundable once paid, except:

  • where a refund is required by applicable law; or
  • where a refund or credit is expressly provided for in your Agreement.

Nothing in this policy limits any rights you have under applicable law, including the Consumer Protection Act, 2019 where it applies, that cannot be excluded or waived by contract.

Cancellation

To cancel a service, contact us in writing at [email protected], with your business name and the service you wish to cancel. Cancellation takes effect as set out in your Agreement.

[Review: define: notice period required for cancelling recurring services; whether access continues until the end of a paid period; and how cancellation works for one-time set-up projects]

Third-party charges

Some services rely on third-party providers, such as WhatsApp messaging, telecom calling or AI usage charges. Where these charges are billed to you or paid on your behalf, they are subject to those providers' terms and are generally not refundable by Airevonix. [Review: confirm whether third-party usage costs are included in Airevonix fees or charged separately]

Billing errors

If you believe you have been charged in error, for example a duplicate payment, contact us promptly with the payment details so we can investigate. [Review: confirm how billing errors are corrected, e.g. refund or credit, and any timeframe; no timeline has been set]

Changes to this policy

We may update this policy from time to time. Changes will not affect fees paid under an Agreement entered into before the change, unless the Agreement says otherwise. The updated version will be posted on this page with a new "Last updated" date.

Contact

For questions about this policy, contact:

Airevonix
Attn: Sandeep
E 309, Crystal Plaza, Andheri West, Mumbai 400053, India
Email: [email protected]
Phone / WhatsApp: +91 84220 04170